Terms of Service

By creating an account you agree to these terms and our Privacy Policy. If you sign up for a business, you confirm you are authorised to bind it.

Keep your sign-in details secure and tell us promptly about any unauthorised use. You are responsible for activity under your account and for the users you invite.

Paid plans start with a 14-day free trial. Unless you cancel before the trial ends, your plan renews monthly or annually at the price shown at checkout. You can change or cancel your plan at any time from Billing; cancellation takes effect at the end of the current period. Fees are non-refundable except where the law requires.

You must not misuse the service, including attempting to access other customers' data, overloading our systems, reverse engineering it, or using it for unlawful activity. See the Acceptable Use Policy.

You own the business data you put into Flow Pilot. You grant us the limited rights needed to host and process it to provide the service. You can export or delete it at any time.

Recommendations, drafts and estimates are generated automatically and may be wrong. Review them before acting. Actions that affect customers or money require your approval.

The service is provided "as is". To the extent the law allows, our total liability in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential losses. Nothing limits liability that cannot be limited by law.

You may stop using the service and delete your account at any time. We may suspend or close accounts that breach these terms, with notice where reasonable.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.