Flow Pilot
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Free agency tool

Client Health & SLA Risk Scorecard

Grade client communication velocity, revision cycles and payment risk with a free agency diagnostic.

Your inputs

Illustrative starting inputs. Estimates only, not financial advice or a contractual SLA assessment. Nothing is saved or sent.

Watch

60/100
Communication
50/100
Revisions
50/100
Payment
74/100

Prioritised next steps

Response SLA missed

  1. Agree a named contact and an approval deadline; review the missed response SLA.
  2. Pause extra revisions and agree a priced change order before the next round.
  3. Confirm the outstanding balance and payment date before extending delivery commitments.

Transparent illustrative scoring. No client monitoring, credit checks or automatic outreach.

Your report

Example client: Watch (60/100)
Communication: 50/100
Revisions: 50/100
Payment: 74/100
Response SLA: Missed
Extra revision rounds: 2

Next steps
1. Agree a named contact and an approval deadline; review the missed response SLA.
2. Pause extra revisions and agree a priced change order before the next round.
3. Confirm the outstanding balance and payment date before extending delivery commitments.

Illustrative diagnostic, not an industry benchmark. Communication weight 35%, revisions 25%, payment 40%. Communication loses 50 points per SLA multiple above target; revisions lose 25 per extra round; payment loses 2 per overdue day plus 0.5 per unpaid percentage point. Scores floor at zero. Healthy ≥80, Watch ≥60, At risk ≥40, Critical <40.
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